Installation and Activation

+ - How do I install an Infovox iVox voice?

Infovox iVox allows voices to be installed either locally from a file on your computer or downloaded from the internet. This offers flexibility for individuals and organizations who may or may not have access to a broadband internet connection.

Installing an Infovox iVox voice from a file on your computer

  1. After installing Infovox iVox, navigate to your Applications folder and open the Infovox iVox Voice Manager.
  2. Locate the voice you would like to install, and then from the Action popup menu, select Install...
  3. In the dialog box that appears, navigate to the installation file on your computer or on a DVD and select the file to install it. 

Installing an Infovox iVox voice downloaded from the internet

  1. After installing Infovox iVox, navigate to your Applications folder and open the Infovox iVox Voice Manager.
  2. Locate the voice you would like to trial, and then from the Action popup menu, select Download and Install...

    The Activity Manager will appear showing the progress of your download. Note that you can download multiple voices simultaneously. When the progress bar indicates that the voice is downloaded, installation is complete. 
+ - How can I demo an Infovox iVox voice?

Infovox iVox are high quality systemwide voices available in many different languages that can be used with many standard Mac OS X applications that support Text to Speech. If you want to try a voice, you can use a trial license that allows you to use a voice for 30 days.

  1. After downloading and installing Infovox iVox, navigate to your Applications folder and open the Infovox iVox Voice Manager.
  2. Locate the voice you would like to trial, and then from the Action popup menu, select Download and Install...

    The Activity Manager will appear showing the progress of your download. Note that you can download multiple voices simultaneously.
  3. From the Action popup menu for the voice you would like to trial, select Start Demo Period... This option is also available in the Activity Manager once the installation of the voice is complete
  4. In the dialog box that appears, click the Activate Demo button to start your trial.

    You can start the demo period any time, not necessarily in connection with the installation procedure. After starting the demo period, the Activation status of the voice will change to 
    Demo, specifying the number of days left.
+ - How do I permanently activate an Infovox iVox voice?

Before you can activate an Infovox iVox voice, you must first redeem an activation code for purchased voice credits or from a previous version of Infovox iVox:

  1. Navigate to your Applications folder and open the Infovox iVox Voice Manager.
  2. If the Infovox iVox Voice Manager welcome screen appears, click the small red "close" button in the top left corner of the welcome screen to close it. 
  3. In the Infovox iVox Voice Manager, click the Redeem Activation Code... button.
  4. In the Redeem Activation Code dialog box, select an account option:

    *If you have already activated an AssistiveWare Activation Server Account on the computer you are using, click the radio button for Use an account activated on this computer, and then select your name and email address from the Account popup menu. If you have password protected your activation server account, enter your password in the Password field. 

    *If you do not have an AssistiveWare Activation Server Account, click the radio button for Create a new account, and then enter your name, organization (optional), and email address in the respective fields.

    *If you have created an AssistiveWare Activation Server Account but have not activated it on your computer, click the radio button for Activate an existing account, and then enter your activation server account ID in the Account ID field. If you have password protected your activation server account, enter your password in the Password field.

    Note that if you can't remember your account ID, click the Recover account ID link, and then enter your email address in the dialog box that appears. If your account is password protected and you want to reset your password, make sure the checkbox for Reset account password is selected. Finally, click the OK button to have your account details emailed to you. 
  5. Enter your activation code in the Activation Code field.
  6. Click the Redeem button to redeem your code. 

You can now activate a voice using a voice credit or your license from a previous version of Infovox iVox.

To activate voices from a previous version of Infovox iVox, go to the Tools menu (on top of your screen) and select Install All Licensed Voices...

To activate new voices using voice credits, go to the Action menu on the right side of the voice you would like to activate. From the dropdown menu, select Download and Install and then Activate.

+ - Why do I need an account to activate my license?

With Infovox iVox 3 & Infovox iVox 4, you must create an AssistiveWare activation server account. This is a feature of that offers users greater flexibility in activating their voices.

Infovox iVox licenses are no longer tied to a computer. With an AssistiveWare activation server account, licenses are tied to a person or organization, which enables you to use the account on different computers. In the Infovox iVox Voice Manager, you can create an activation server account when you redeem an activation code. 

Alternately, you can create an activation server account by first clicking the Manage Accounts button, then clicking the Add Account... button, and finally under the Create New Account tab, entering your name, organization (if any) and email address and selecting one of the three account options below. Click the OK button to submit your information. The name and organization will be the licensee of the voices. An email will be sent to the email address provided with the account details.

 

+ - How can I install Infovox iVox voices on another computer?

Using an AssistiveWare Activation Server account, you can easily redownload, install, and activate your Infovox iVox voices on another computer if your voices cover more than one computer or you have purchased voice credits and activated them for another computer. If you would like to install a voice on an additional computer and do not wish to purchase an Infovox iVox credit to activate it on the other computer, you can remove your AssistiveWare Activation Server account from a computer it is authorized on. 

To install Infovox iVox voices on another computer, follow these steps:

  1. Download and install Infovox iVox 3 or Infovox iVox 4 on the other computer depending on what version of OS X you are running.

    The Infovox iVox installer will open the Infovox iVox Voice Manager. 
  2. Click the Infovox iVox Voice Manager icon in the dock to bring the application to the front.
  3. The Infovox iVox Voice Manager welcome screen will appear. Click the small red "close" button in the top left corner of the welcome screen to close it. 
  4. In the Infovox iVox Voice Manager, click the Manage Accounts button. 
  5. In the account management screen, click the Add Account... button. 
  6. In the Add Account screen, click the Use Existing Account tab.
  7. Enter your AssistiveWare Activation Server account ID and password. 

    Note that you only have to enter a password if you have password protected your activation server account. 
  8. Click the OK button to authorize the activation server account on the computer. 
  9. In the account management screen, click the Close button to return to the Infovox iVox Voice Manager.  
  10. From the top menu select Tools > Install All Licensed Voices...
  11. In the Install All Licensed and Free Voices dialog box, make sure your name and email address are selected in the Account popup menu. 

    Note that if your activation server account is password protected, enter your password in the Password field.  
  12. Click the Activate and Install button to download, install, and activate all of your licensed voices.

    If prompted, enter the name and password for an OS X admin account on the computer to complete the installation and activation of the voices. 
+ - How do I upgrade from Infovox iVox 2 to Infovox iVox 3 or Infovox iVox 4?

Infovox iVox 3 & Infovox iVox 4 are free updates for all users of Infovox iVox. Your current Infovox iVox 2 license gives you access to all standard voices for the languages the license covers. Although your Infovox iVox 2 license permitted the use of the software on one computer, the corresponding voices can now be installed on two computers when upgrading from Infovox iVox 2 to Infovox iVox 3 & Infovox iVox 4. In addition to this benefit, all Infovox iVox users running Intel Macs should upgrade to the latest version of Infovox iVox for their system as it offers several new voices for existing languages, improved pronunciation, enhanced compatibility, and greater flexibility for managing activations and purchasing voices. 

Depending on your circumstances, there are two slightly different procedures to follow when upgrading from Infovox iVox 2 to Infovox iVox 3 or Infovox iVox 4. 

If you have purchased Infovox iVox 2 and it is installed on your computer, follow these steps:

  1. Download and install Infovox iVox 3 or Infovox iVox 4 depending on what version of OS X you are running.

    The Infovox iVox installer will automatically uninstall Infovox iVox 2, remove your previous voices, and open the Infovox iVox Voice Manager. 
  2. Click the Infovox iVox Voice Manager icon in the dock to bring the application to the front.
  3. In the Invovox iVox Voice Manager welcome screen, click the Activate button beside a code. 

    Be sure to redeem any codes beginning with "II" first, as these are full Infovox iVox licenses. Any codes that begin with "IL" are Infovox iVox Language Packs and must be redeemed after redeeming a full Infovox iVox license.  
  4. In the Redeem Activation Code dialog box, make sure that the radio button for Create a new account is selected. With this option, an AssistiveWare Activation Server account will be created so you can easily manage your Infovox iVox voice activations. 

    The name, organization, and email that you used to activate your previous Infovox iVox license will be automatically entered in the associated fields for your activation server account. You can change this information if desired. Also note that your activation code is automatically entered. 
  5. Click the Redeem button to create your activation server account and redeem your code. 
  6. If you have additional codes to enter, click the Activate button next to the code that you want to redeem in the Infovox iVox Voice Manager welcome screen. 
  7. In the Redeem Activation Code dialog box, make sure the radio button for Use an account activated on this computer is selected. 
  8. From the Account popup menu, make sure your name and email address are selected.
  9. Click the Redeem button to redeem your code.
  10. Repeat steps 6-9 if you have additional codes to redeem. 
  11. Once you have redeemed your code(s), from the top menu, select Tools > Install All Licensed Voices... to download, install, and activate all of your licensed voices. 

    If an OS X admin dialog box appears, enter the name and password for an OS X admin account on the computer to finish the installation.

Note that once you perform the above steps, you do not have to do them again to install your voices on another computer. Instead, you can simply activate your AssistiveWare Activation Server account on the computer and then redownload, install, and activate the voices. For instructions, please see this FAQ. 

If you have purchased Infovox iVox 2 and it is not installed on your computer, follow these steps:

  1. Download and install Infovox iVox 3 or Infovox iVox 4 depending on what version of OS X you are running. 

    The Infovox iVox installer will automatically open the Infovox iVox Voice Manager when finished. 
  2. Click the Infovox iVox Voice Manager icon in the dock to bring the application to the front.
  3. The Infovox iVox Voice Manager welcome screen will appear. Click the small red "close" button in the top left corner of the welcome screen to close it. 
  4. In the Infovox iVox Voice Manager, click the Redeem Activation Code... button.
  5. In the Redeem Activation Code dialog box, make sure that the radio button for Create a new account is selected. With this option, an AssistiveWare Activation Server account will be created so you can easily manage your Infovox iVox voice activations.
  6. Enter your name, organization (optional), and email address in the associated fields for your activation server account.
  7. In the Activation Code field, enter your Infovox iVox 2 activation code. 

    Be sure to redeem any codes beginning with "II" first, as these are full Infovox iVox licenses. Any codes that begin with "IL" are Infovox iVox Language Packs and must be redeemed after redeeming a full Infovox iVox license.

    Note that if you do not have your Infovox iVox 2 activation code, email support for assistance.
  8. Click the Redeem button to create your activation server account and redeem your code.
  9. If you have additional codes to enter, click the Redeem Activation Code... button again in the Infovox iVox Voice Manager. 
  10. In the Redeem Activation Code dialog box, make sure the radio button for Use an account activated on this computer is selected.
  11. From the Account popup menu, make sure your name and email address are selected.
  12. In the Activation Code field, enter your Infovox iVox 2 activation code.
  13. Click the Redeem button to redeem your code.
  14. Repeat steps 9-13 if you have additional codes to redeem.
  15. Once you have redeemed your code(s), from the top menu, select Tools > Install All Licensed Voices... to download, install, and activate all of your licensed voices. 

    If an OS X admin dialog box appears, enter the name and password for an OS X admin account on the computer to finish the installation.
Note that once you perform the above steps, you do not have to do them again to install your voices on another computer. Instead, you can simply activate your AssistiveWare Activation Server account on the computer and then redownload, install, and activate the voices. For instructions, please see this FAQ.

Price, Purchasing, and Upgrading

+ - How can I purchase Infovox iVox voice credits?

Voices are activated by using voice credits. All voices require one credit per voice, per computer to activate them. The voice credits are sold individually for $ 14.99 / Euro 14,99 each, or at a quantity discount (starting with a 20% discount for 5 or more credits). You can purchase voice credits through our online FastSpring Store.

After purchase, the credit(s) must be loaded onto your account by using the Redeem function in the Infovox iVox Voice Manager. To do so, you first need to create an account. Clicking on the "Redeem Activation Code..." button opens the window where you can enter your activation code. There are three account options available. Select the option that fits your situation. You can use an account already available on your computer, you can create a new account or you can activate an existing account that is not yet available on your computer (i.e. you created your Infovox iVox account on another computer).
 
After creating the appropriate account and entering your activation code, click the Redeem button. The credit(s) you have purchased will now be added to your account. From now on, you can activate voices with the voice credits you own.
 
N.B. Prices and conditions are subject to change at any time without prior notice.
 
For more detailed instructions on redeeming activation codes, please see this FAQ.
+ - Why should I upgrade from Infovox iVox 2 to Infovox iVox 3 or Infovox iVox 4?

Infovox iVox 3 & Infovox iVox 4 are free updates for all users of Infovox iVox. All existing Infovox iVox 2 users running Intel Macs should update to take advantage of the following improvements:

  • More Computers 

    Your current Infovox iVox 2 license gives you access to all standard voices for the languages the license covers. Although your Infovox iVox 2 license permitted the use of the software on one computer, the corresponding Infovox iVox 3 & Infovox iVox 4 voices can now be installed on two computers.
  • New Voices

    Infovox iVox 3 & Infovox iVox 4 provides over 75 voices in 26 languages for Mac OS X users, including 14 new natural-sounding voices in the following languages: German, Arabic, French, Norwegian, Dutch, Indian English, American English, British English, Swedish, Italian, Spanish, Danish and Flemish. It also offers three new dialects: Catalan Spanish, Finish Swedish and Indian English. In addition, the software adds specialty voices, such as the Hip Hop voice "Saul" and the voice of Queen Elizabeth, and genuine children's voices.
  • Improved Pronunciation

    Infovox iVox 3 & Infovox iVox 4 includes updates to the Acapela Speech Synthesizer, which contains many user requested improvements to pronunciation. Many words that used to cause problems are now fixed in these versions. Long time users will be pleased with these changes. 
  • Enhanced Compatibility

    Infovox iVox 3 & Infovox iVox 4 brings full compatibility with OS X 10.9 Lion, Apple's latest computer OS. 
  • Greater Flexibility 

    With the AssistiveWare Activation Server, it is easy to manage your licenses, enabling you to quickly activate and deactivate voices and computers from within the Infovox iVox Voice Manager. In addition, voices can now be purchased à la carte, giving you greater flexibility in choosing the voices that you want and saving you money. So if you have always wanted to have a particular voice but did not want to spend the money to get all voices for a particular language, you can now buy just that one voice (voices are 14.99 dollar or euro each).
+ - Can I purchase a single Infovox iVox voice?

Yes, you can purchase a single Infovox iVox voice. Voices are activated by using voice credits. All voices require one credit per voice, per computer to activate them. The voice credits are sold individually for $ 14.99 / Euro 14,99 each, or at a quantity discount (starting with a 20% discount for 5 or more credits).

To purchase voice credits, please see our online FastSpring Store.

+ - Do you offer Infovox iVox for Windows?

We do not sell Infovox for Windows. Please consult the Acapela Group website for a distributor of their Windows products online or near you.

Troubleshooting

+ - Why isn't a voice available in VoiceOver?

If an Infovox iVox voice is not available in VoiceOver, it may be that the voice has not been made available in VoiceOver Utility. 

Please open the OS X System Preferences, click Accessibility, and then under the "Seeing" tab, click the button that says Open VoicOver Utility

Next, in VoiceOver Utility, click Speech in the left sidebar, make sure the Voices tab is selected, click the Voice popup menu, scroll to the bottom and select Customize...

Finally, locate the voice that is not appearing in VoiceOver and make sure its checkbox is selected. When you are finished, click the OK button. Now the voice should be available in VoiceOver.

Known Issues

+ - How can I get my Infovox iVox voices and VoiceOver to work after the update?

If you updated one or more voices between the 15th and the 20 December 2015, you may have experienced a problem with these voices or with VoiceOver. We are really sorry for the inconvenience this may have caused.

If only some voices stopped working after the update you may try the following:  

  • Open the Infovox iVox Voice Manager (in Applications)
  • Go to the voice that is not working, and from the Action menu (menu at the top of your screen or at most-right column of the Infovox iVox Voice Manager window) select "Download and Reinstall".  

If this does not solve the issue, or you have many voices installed, please do the following: 

  1. Open the Infovox iVox Voice Manager (in Applications)
  2. Click "Manage accounts" and copy your Account ID. Paste it in a text document.
  3. Go to the Tools menu from the menus at the top of your screen and choose "Uninstall Infovox iVox..." You might be asked to enter the name and password for an OS X admin account.
  4. Reboot your computer.
  5. Download the latest version of Infovox iVox from the following link: http://www.assistiveware.com/product/infovox-ivox/resources
  6. Open the Infovox iVox Voice Manager, and click "Manage Accounts" button
  7. In the account management screen, click the "Add Account..." button. 
  8. In the Add Account screen, choose the "Use Existing Account" tab.
  9. Enter your AssistiveWare Activation Server account ID. Click the OK button to authorize the activation server account on the computer. 
  10. In the account management screen, click the Close button to return to the Infovox iVox Voice Manager.  
  11. From the top menu select Tools > Install All Licensed Voices.... 
  12. In the Install All Licensed and Free Voices dialog box, make sure your name and email address are selected in the Account popup menu.  
  13. Click the Activate and Install button to download, install, and activate your licensed voice. 
  14. If prompted, enter the name and password for an OS X admin account on the computer to complete the installation and activation of the voice. 

 If you use VoiceOver you may need to select the voice in the VoiceOver utility app. To do so go to Speech to select your voice. If the voice does not show up, you may need to add the voice to the list by choosing "Customize..." at the end of the list.

+ - Comment est-ce que je peut récupérer mes voix Infovox iVox et VoiceOver après la dernière mise à jour ?

Si vous avez mis une ou plusieurs voix à jour entre le 15 et le 20 décembre 2015, peut-être vous avez rencontré un problème avec les voix Infovox iVox ou l'utilitaire Voice Over. Nous sommes vraiment désolés pour le désagrément que cela peut avoir causé.

Si seulement quelques voix ont cessé de fonctionner après la mise à jour, veuillez essayer ce qui suit : 

  • Ouvrez le Gestionnaire de voix Infovox iVox (dans Applications)
  • Allez à la voix qui ne fonctionne pas, et dans le menu Action (menu en haut de votre écran ou à la colonne la plus à droite de la fenêtre Infovox iVox Voix Manager) sélectionnez "Télécharger et réinstaller".

Si cela ne résout pas le problème, ou si vous avez beaucoup de voix installées, veuillez suivre les instructions suivantes : 

  1. Ouvrez le Gestionnaire de voix Infovox iVox (dans Applications).
  2. Clickez sur « Gérer les comptes » et copiez votre Identifiant de compte. Copiez-le sur un document de texte.
  3. Aller au menu Outils en haut de votre écran et cliquez sur « Désinstaller Infovox iVox... » Il se peut que l'on vous demande de rentrer le nom et le mot de passe pour votre compte OS X. 
  4. Redémarrez votre ordinateur.
  5. Veuillez télécharger la dernière version disponible du logiciel à travers le lien suivant : http://www.assistiveware.com/fr/produit/infovox-ivox/ressources
  6. Ouvrez l'Infovox iVox Voice Manager, puis cliquez sur le bouton Gérer les comptes.
  7. Dans l'écran de gestion des comptes, cliquez sur le bouton Ajouter un compte...
  8. Dans l'écran Ajouter un compte, cliquez sur l'onglet Utiliser un compte existant.
  9. Entrez votre identifiant de compte du serveur AssistiveWare. Cliquez sur le bouton OK pour autoriser le compte du serveur d'activation sur l'ordinateur. 
  10. Dans l'écran de gestion de compte, cliquez sur le bouton Fermer pour revenir à l'Infovox iVox Voice Manager.  
  11. Allez au menu Outils (en haut de votre écran) et sélectionnez « Installer toutes les voix sous licence ». 
  12. Dans la boîte de dialogue, assurez-vous que votre nom et votre adresse e-mail sont sélectionnés dans le menu déroulant du compte.  
  13. Il se peut que l'on vous demande de rentrer le nom et le mot de passe pour votre compte OS X. 

Si vous utilisez VoiceOver, vous aurez à choisir la voix à nouveau dans l'utilitaire VoiceOver. Pour le faire, allez sur la section Parole, puis si la voix n'est pas disponible cliquez sur le menu déroulant et choisissez Personalliser... Veuillez chercher dans cette nouvelle fenêtre vos voix et cliquez dans la case à cocher pour la faire apparaître. 

+ - Why did the sound quality of my voices diminish after updating to Infovox iVox 4?

If you recently updated to Infovox iVox 4 and noticed the sound quality of your voices has diminished, please be sure you update your voices when prompted otherwise the old version of your voices will have problems.

To update your voices, open the Infovox iVox Voice Manager and update your voices when prompted. You can also update your voices in the Infovox iVox Voice Manager by going to the top menu and selecting Infovox iVox Voice Manager > Check for Updates.... You should receive a dialog box alerting you that updates to your voices are available. Click the button for Install Update.

Note that you may also receive a message that you are running the latest version of Infovox iVox and no updates are available. Simply dismiss this message and your voice update should download.

+ - Why did the amount of credits in my account change on 1/28/14?

If you had voice credits in your AssistiveWare Activation Server Account and noticed on 1/28/14 your amount of credits changed, please be aware we released Infovox iVox 4 on this date. With the introduction of this version, we have simplified the pricing mechanism for Infovox iVox Voices. From now on, all voices can be activated for one voice credit each per computer, and the minimum number of two computers no longer applies. The price of a voice credit is now to $14.99/ Euro 14,99.

We have converted the credits in accounts by dividing them by 2, where we rounded an odd number of credits upward. This allows you to activate the same number of voices with the new credits balance as you could with you old balance. As a result, no value was lost in this conversion. 

 

+ - When using non English Infovox iVox voices with VoiceOver, why are some words spoken in English?

Although Apple has fully translated VoiceOver in some languages, there are other languages Apple has yet to fully support. For those languages, you can use VoiceOver with a suitable Infovox iVox voice; however, the contextual information VoiceOver itself provides may still be in English.

Let us explain:

VoiceOver may say something like this when you navigate the menus in the menubar: "Edit menu" and then when you navigate to the first item of the menu VoiceOver would say "Undo Typing" and then when you move down to the next menu item "Redo dimmed". The words visible in the user interface in this case would be "Edit" (title of the menu), "Undo Typing" (title of the first menu item of the Edit menu), "Redo" (title of second menu item). If the computer is set to your language those visible words would be in your language and with the Infovox iVox voice for your language would be spoken in your language. The words VoiceOver adds to provide contextual information, in the above example "menu" and "dimmed", may not be translated for all languages so those two words might be spoken in English with the voice of your language. So all text visible on the screen would be in your language and read in your language, but VoiceOver's own contextual remarks may still be in English if Apple did not translate VoiceOver for your language.